Our pledge

Quality and Customer Service

At Eurovanille, customer satisfaction is at the heart of our development process.

Always attentive to your needs, we will be able to advise you and guide you in your choices. Our logistics and our availability allow us a great reactivity to satisfy you quickly.

Choosing Eurovanille is opting for:

  • The expert in natural vanilla that meets the requirements of specialists
  • A reference company for over 30 years on the vanilla market
  • A quality management system for our productions that has been IFS (International Featured Standard) certified since 2014 to guarantee healthy and safe products .
  • A wide range of products to meet your needs, Eurovanille offers you a range of products that are Organic, Fairtrade, Kosher, Halal, … certified and a wide range of product types that can meet your developments and specifications (aromatic profiles, fineness of powders, solubility, etc.
  • Quality monitoring at each step of the process to guarantee you a consistent product.
  • A company that invests in fundamental research to optimize the cultivation of vanilla and to improve the conditions of growers.
  • A Company that improves its producers’ quality of life by engaging in the "Sustainable Vanilla Initiative" program; (il faut que ce soit cliquable pour aller vers l’explication du programme SVI)
  • In excess of 6,000 customers in over 80 countries
  • More than 150 staff at your service spread over our sites in France, India and Mauritius
  • Solutions adapted to your specifications (aromatic profiles, analyses, fine powders, solubility, etc.)
  • A guarantee of confidentiality guaranteed by contracts
  • An R&D laboratory to test and develop new products
  • Expertise covering all the stages of production

Sustainable Vanilla Initiative  

As a responsible company, Eurovanille has been a member of the SVI since December 2016.

Because working with local people is not enough, Eurovanille is committed at a social, environmental and economic level to develop effective partnership programmes that benefit all partners in the supply chain.

The SVI programme connects vanilla exporters, producers, industry organizations and public authorities around the world to advance governance, traceability, labour law and technical assistance issues for producers.

In response to the recent vanilla market crisis, SVI and its members have been providing innovative solutions to expand the vanilla supply, to produce and guarantee its traceability in a sustainable manner or to improve the vanilla producers’ income and the sustainability of their businesses.

Joining SVI is a strong commitment that confirms Eurovanille's primary desire to professionalize the supply of the entire vanilla sector in order to offer its customers ever-increasing satisfaction.

  • PROTECTING YOUR DATA

    On 25 May 2018, the new personal data protection regulation came into force as per Regulation No 2016/679, so-called GDPR, General Data Protection Regulation.

    This European Union regulation is the reference law in terms of personal data protection.

    It has strengthened and unified data protection for natural persons in the European Union.

    This regulation defines personal data as "Any information relating to an identified or identifiable natural person (For ex. name, identification number, telephone number, photograph, date of birth, place of abode, fingerprint...)".

    EUROVANILLE only collects the data necessary to its business such as your name, first name, postal address, e-mail and telephone number.

    Utmost care has been taken through organizational and technical measures in order to ensure the security, integrity and confidentiality of your personal data.

    Their purpose is to help:

    - fulfil the purchase you have made;

    - manage your order from an administrative and financial point of view;

    - send information or potential prospecting; and

    - meet our legal and regulatory obligations.

    Your personal data may be accessible to the following people:

    -  our sales team, our logistics team and our accounting team ; and

    - our subcontractors (in particular MICROSOFT through our Navision software...) ;

    Eurovanille shall keep your personal data as long as necessary for the sales and logistics teams to perform its sales action. To meet our legal and regulatory obligations in terms of control of the lawfulness of our company's accounts, this data is also kept for 5 years by the accounting team.

    Finally, Eurovanille expressly undertakes that your personal data is never sold to, rented to or otherwise exchanged with third parties.

    The Data Processing Officer is Marie-Christine Chevalier, Administrative and Financial Director.

    You may contact her by e-mail  (This email address is being protected from spambots. You need JavaScript enabled to view it.) or by mail (EUROVANILLE M.-C. CHEVALIER,  Directrice Administrative et Financière ... route de Maresquel 62870 GOUY-SAINT-ANDRE ) to:

    - be informed on the use of your personal data;

    - know all the personal data we hold;

    - correct any inaccurate, incomplete or obsolete personal data;

    - limit the processing of your personal data in certain cases defined in Article 18 of the GDPR;

    - obtain the portability of your data;

    - obtain the deletion of your personal data or prohibit any future collection;

    - lodge a complaint with the relevant supervisory authority (in France, CNIL), if you consider that the processing of your personal data infringes the law or this regulation;

    - Oppose the processing of your personal data. However we are likely to maintain the processing of this data despite this opposition, on legitimate grounds such as the defence of legal claims or to meet our legal and regulatory obligations.

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    • Location

      EUROVANILLE
      Route de maresquel
      62870 Gouy-Saint-André

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    • trade Offices

      1 Place du village, Parc des Barbanniers, 92632 Gennevilliers Cedex